September 24, 2018

Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return someth...

September 17, 2018

In the last post we talked about the first three of the 7 specific areas you need to consider in your franchise prototype process. Here are all seven again:

  • Primary Aim

  • Strategic Objectives

  • Organizational Strategy

  • Management Strategy

  • People Strat...

September 10, 2018

The 7 specific areas you need to consider in your franchise prototype process:

  • Primary Aim

  • Strategic Objectives

  • Organizational Strategy

  • Management Strategy

  • People Strategy

  • Marketing Strategy

  • Systems Strategy

These 7 areas will fine tu...

September 3, 2018

Today I'd like to talk about the three keys to business development and how you can put the right bricks in place to build a solid foundation.

There are three main areas of business development:

  • Innovation

  • Quantification

  • Orchestration

If done well these t...

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September 24, 2018

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